Return Policy

Returns and Refunds Policy

At C-Zentral, we aim to provide an exceptional shopping experience, and we want you to be completely satisfied with your purchase. If, for any reason, you are not fully happy with your item(s), you may return them within 30 days of receiving your order, subject to the conditions outlined below.

1. Returns

We accept returns on most items, but certain conditions must be met:

  • The item(s) must be unused, in their original packaging, and in the same condition as when they were received.
  • You must provide proof of purchase such as an order confirmation email or receipt.
  • Some items are not eligible for return. These include:
    • Perishable goods (e.g., food, flowers)
    • Custom-made or personalized items
    • Intimate or sanitary goods
    • Gift cards or downloadable software products
      Please refer to the product details page for any specific exclusions related to your purchase.

2. How to Return an Item

To make a return, follow these simple steps:

  1. Visit our website, www.c-zentral.co.uk, and navigate to the RETURN SERVICE PORTAL. You can easily find this in the main menu of the website.

  2. Submit your return request within 30 days of receiving your order.

  3. Once you’ve submitted your request, you will receive detailed instructions on how to return your item. This includes:

    • How to repack your item properly.
    • Where to drop off your return.

  4. We will review your return request for eligibility. If your request is valid, you will be issued either a return label or a QR code for quick and easy return processing at your nearest parcel shop.

  5. Return shipping costs may vary depending on the product. While we strive to offer free returns for most items, some products (due to being sourced from different suppliers or sellers) may not qualify for free return shipping. You will be informed of any return shipping costs during the return request process.

  6. We recommend using a trackable shipping service or purchasing shipping insurance for your return. This helps ensure we receive your returned item as we cannot be held responsible for lost or damaged returns.

3. Refunds

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Please note:

  • Shipping fees from your original order are generally non-refundable unless the return is due to an error on our part or a faulty product.
  • It may take a few days for your refund to reflect in your account, depending on your bank or card issuer’s processing times.

4. Exchanges

If you need to exchange an item for a different size, color, or an entirely different product, you must follow the return process outlined above and place a new order for the desired replacement item. Unfortunately, we cannot guarantee the availability of items for exchange, so placing a new order ensures you get the item you want before it goes out of stock.

5. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact our customer service team within 14 days of receiving your order. We will arrange for a full refund or replacement and cover the cost of return shipping for these items.

Please check the product details before purchase to confirm the return eligibility of your item.

7. Contact Us

If you have any questions about returns or refunds or need further assistance, please don’t hesitate to reach out to our customer service team:

  • Email: returns@c-zentral.co.uk
  • Chat support

Our team is here to help resolve any concerns you may have and to ensure your shopping experience is as smooth as possible.